Usability Testing

I will be covering the usability testing of our project to ensure that it bests suits the demands of our users. I will have to ensure that the functionality of both the website and the android application is simple so that the user does not get overwhelmed making our application unusable.

I have done research into the usability testing methods and techniques that I could use such as, Coaching Method, Retrospective Thinking, Thinking-Aloud Protocol and Performance Measurement.

For the moment I have narrowed it down to 2 methods:

v Coaching Method

v Performance Measurement

The Coaching Method

This is where the participants whom are involved in being user tested are allowed to ask any system related questions to an expert coach who will help the user to the best of their ability. The purpose of this technique is to discover the information needs of the user to possibly redesign the interface to avoid the need for the user to ask questions.

Performance Measurement and Retrospective Thinking

Performance Measurement is a technique that is used to obtain quantitative data about the test participants’ performance when they perform the tasks during usability testing. There should be no interaction between the user and tester to so that it doesn’t affect the quantitative performance data.

To obtain dependable results, at least 5 participants are , however, 7 or 8 or more would be more desirable.

Audio Recording

I will also be recording audio of the users when they are asking/answering questions, the reason it will not be visuals as well is because it is not permitted in the cope foundation to take pictures or videos of the clients.

Stephanie Botrel