Goals of Usability Testing
To make sure that a user can complete the tasks they are expected to complete.
· Must be able to use the application easily and without becoming frustrated.
Must check the:
· Functionality: The application must present the user with the appropriate functionality. If the functionality of an application is percieved as inadequate, customers may feel lost.
· Layout and Design: Good layout and design allow a user to easily complete tasks. If buttons etc are placed in the wrong place, users will get frustrated and might look for an alternative product.
· Interaction: The flow of an application must be natural and allow the user to easily complete tasks. If a user believes they have been sent to the wrong page and have to manually backtrack in order to find the page for which thay were looking, they can become frustrated and abandon the application.
Stephanie Botrel
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